MSI has introduced a significant update to its power supply unit (PSU) warranty policy, moving away from the traditional Return Merchandise Authorization (RMA) process for defective PC hardware. Typically, a faulty PSU under warranty would be replaced with a new unit, depending on the manufacturer’s terms, but no coverage would extend to other damaged components. However, MSI China has revamped its warranty approach to include not only the defective PSU but also any PC components damaged as a result of the PSU failure.
In a recent announcement on Bilibili, MSI revealed its commitment to providing fair compensation for users of its Gold, Platinum, or Titanium power supply units. If a PC component is damaged due to a malfunctioning MSI PSU, the company offers five compensation options:
Replacement of the affected MSI component with an identical one.
Replacement of the damaged PC hardware with the same model, if still available on the market.
100% compensation for the PSU if the issue occurs within the first year of warranty.
90% compensation for purchases made between the second and third years.
75% compensation for issues arising from the fourth year up to the end of the warranty period.
To ensure accuracy, MSI will collaborate with a third-party repair service to investigate whether the damaged PC component resulted from a faulty MSI PSU. If confirmed, one of the five compensation plans will be applied. This policy effectively extends warranty coverage to most PC components, offering protection that surpasses what’s typically provided with pre-built gaming PCs. For users with MSI Gold, Platinum, or Titanium PSUs, this provides significant reassurance against the risks of PSU-related component damage.
This enhanced warranty policy is currently exclusive to China and does not apply globally. MSI’s confidence in its premium power supply units is evident, as the company takes an extra step to build trust with its customers. MSI’s 80 Plus Gold, Platinum, and Titanium PSUs generally come with a 10-year warranty, and this new policy effectively extends coverage to other hardware for the same duration, provided the PSU is the cause of the damage.
Source : @unikoshardware